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Privacy Policy

Last updated: (28 May 2018)

Learning Services (part of Stoke-on-Trent City Council) ("us", "we", or "our") operates Stanley Head website (the "Site"). We are the data controller for the personal information we hold about you in relation to this site.  This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.


Here at Learning Services we take your privacy seriously and will only use your personal information to advertise our services within the means of the law. By using the Site, you agree to the collection and use of information in accordance with this policy.


Information Collection And Use

We receive, collect and store any personally identifiable information that can be used to contact or identify you that you enter on our website or provide us in any other way. Personally identifiable information may include, but is not limited to your name ("Personal Information"). 


In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


Under data protection legislation you have the right to:

  • Ask to see the information we hold about you.

  • Ask what is being done with the information we hold about you.

  • Ask to have some of the data we hold about you deleted.

  • Ask us to review a decision made about you by a computer, and ask for a new decision to be made by a person.

  • Ask us to stop processing the data we hold about you

  • Ask us to make changes to data about you that you believe is inaccurate.

  • Ask us to restrict or limit what we do with your data, for example if you believe the data we hold is inaccurate, or if you believe the processing in unlawful.

  • ask us to prevent processing for the purpose of direct marketing

  • In some circumstances you can ask us to help you move your information to another organisation.

  • You can object to processing of personal data that is likely to cause, or is causing, damage or distress

  • object to decisions being taken by automated means

  • In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and

  • You have a right to seek redress, either through the ICO, or through the courts


If you have a concern or complaint about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at


Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").


This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 


We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.


If you sign up for any of our Learning Service newsletters, which is administered through Granicus some of your information, including your email address, IP address and certain information about the links you click within the emails we send you will be saved on a Granicus server. Neither we nor Granicus will ever sell your email address or share it with any other party, unless we are legally compelled to do so. If you contact Granicus directly regarding your subscription to our newsletter, Granicus may contact you directly; otherwise, Granicus will never contact you. Only authorized Granicus employees have access to our subscriber list. You are always free to unsubscribe from any of our newsletters, but as long as you are listed as a subscriber with us we may use Granicus to send you information.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.


Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


You are responsible for your account security, password and any activities on it. We are not responsible for anything that may happen if you do not protect your password or account.

Storage of Your Data

Our website is hosted on the platform. provides us with the online platform that allows us to advertise our services to you. Your log data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


Information Rights

If you wish to contact us in relation to any of your information rights, please contact the Information Rights Team at or Information Rights Team, Floor 2, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH or you can complete the online form on the City Council's website:

Alternatively the Information Rights Team can be contacted on the following numbers 01782 233732 or 235965.

If you wish to complain about how your personal information has been handled by Stoke-on-Trent City Council then please contact the Information Rights Team in the first instance using the details above.  If you are not satisfied you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at

Changes To This Privacy Policy

This Privacy Policy is effective as of (May 2018) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.


We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


Contact Us

If you have any questions about this Privacy Policy or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to please contact us or email us at:

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